Right of Withdrawal

If you are not satisfied with your purchase, you have 14 days from the date you received the order to request a return for the purchased products.


HOW TO RETURN A PRODUCT

1. Access the "My returns" section in your My Account or - if you are not a registered user - access the dedicated page and enter the order number and the email used to make the purchase;

2. Follow the instructions to complete the return request online; you will receive a confirmation email with the Return form to be included in the package and the instructions for the shipment;

3. Insert the Return form in the package and send your return to:

Triboo Digitale c/o Arcese Trasporti S.p.a.
Via Groane 6
20811 Cesano Maderno (MB)
ITALY:

The articles must be returned intact and in perfect condition, with all the labels and tags still attached, using the original packaging; the product must not have been used, washed or damaged.

Refunds

The returned products will be processed within 10 working days from the date they were received by our warehouse. Refunds for all returned products shall be made using the payment method use to purchase the same (credit card, prepaid card, paypal etc.) or by bank transfer, net of any taxes or import duties, as soon as possible, and in any case within 14 days from the date the package was received by our warehouse.

RETURN FOR NOT COMPLIANT OR DAMAGED PRODUCTS

If you receive a damaged or unrequested product, please indicate this clearly as the reason for returning the product during the return request online, following the instructions to complete the return request online; you will be asked to upload images which clearly show the defect or error. At the end of the procedure you will receive a confirmation email with the Return form to be included in the package and the instructions for the shipment.

If you have any doubts or queries, don't hesitate to contact us using the contact form.


 
Triboo Digitale s.r.l. a socio unico, legal offices in Milan, Viale Sarca 336, Edificio 16, Italy, REA MI 1901658, VAT code and Registry of Businesses of Milan number 02912880966 - shared capital euro 3.000.000,00 entirely paid - company subject to management and coordination activity of the parent company Triboo SpA, legal offices in Milan, Viale Sarca 336, Edificio 16, Italy, REA MI 1906661 - VAT code and Registry of Businesses of Milan number 02387250307, shared capital euro 28.740.210,00 entirely paid